PIXELFLOW
PRIVACY POLICY

Effective Date: 04th July 2025

This Privacy Policy outlines how we collect, use, and protect your personal data when you interact with the PixelFlow platform, operated by:

Titan Ventures Ltd

Peace Cottage, Nicholastown, Slieverue, Co. Waterford, Ireland

Email: support@pixelflow.so

We take your privacy seriously. This document explains what data we collect, why we collect it, how it is handled, and the rights you have under GDPR and other applicable laws.

Contents

1. What Data We Collect

2. How We Use Your Data

3. Sharing and Third-Party Access

4. Your Rights

5. Data Security

6. Policy Updates

1. What Data We Collect

1.1 Account Data

When you sign up for PixelFlow, we collect:

  • Your email address (mandatory)
  • Optional details (e.g., name, business info)

We use this to:

  • Create and manage your account
  • Provide access to your tracking dashboard
  • Send platform-related notices
  • Deliver customer support

Legal basis: Contractual necessity (GDPR Art. 6.1.b)

We retain this data for the lifetime of your account. If inactive, we may delete or anonymize data after 12 months.

1.2 Platform Usage Data

When you use PixelFlow, we generate and process:

  • API and event logs
  • Tracking setup data
  • Support communications
  • Dashboard actions

Legal basis: Contractual necessity and legitimate interest (GDPR Art. 6.1.b and 6.1.f)

1.3 Payment Information

All payments are handled via Stripe. We never store your card details.

We receive payment confirmations to manage subscriptions and comply with legal obligations.

Legal basis: Legal requirement and legitimate interest (GDPR Art. 6.1.c and 6.1.f)

1.4 Communication

If you contact us via email or Discord, we'll store the content of that communication to resolve your issue and improve our service.

Legal basis: Contractual necessity and legitimate interest (GDPR Art. 6.1.b and 6.1.f)

1.5 Analytics and Website Interactions

Our site may collect:

  • Log files (IP, browser type, session info)
  • Web analytics (clicks, time on page)
  • Marketing engagement (e.g., email opens)

Cookies and tracking scripts may be used where legally permitted. For more details, see our Cookie Notice.

Legal basis: Consent (where required) or legitimate interest (GDPR Art. 6.1.a / 6.1.f)

1.6 Demo/Trial Accounts

During your 7-day trial, we store the same data as a regular account for service access and onboarding support.

Legal basis: Legitimate interest (GDPR Art. 6.1.f)

2. Sharing and Third-Party Access

We only share your data with trusted providers for essential functionality. These include:

  • Stripe (billing)
  • AWS (hosting infrastructure)
  • Analytics platforms (usage statistics)
  • Communication tools (e.g., email services, Discord)

All vendors operate under strict data processing agreements and, where applicable, Standard Contractual Clauses (SCCs) for data transfers outside the EU.

We do not sell, rent, or trade your personal information.

2.1 Analytics Services

We may use anonymized analytics tools (e.g., Google Analytics) to monitor performance and improve the platform. These may log location (IP-based), page interactions, and session durations.

Analytics data is retained for up to 24 months.

2.2 Legal Disclosures

We may disclose your information if:

  • Required by law or court order
  • Necessary to defend legal claims or enforce our rights
  • Part of a corporate sale or asset transfer

3. Your Rights

Under GDPR, you have the following rights:

  • Access – You can request a copy of your data.
  • Correction – You can update or correct incorrect data.
  • Deletion – You may request deletion of your data where legally permitted.
  • Restriction – You can ask us to pause processing under certain conditions.
  • Portability – You can request export of your data to another provider.
  • Objection – You can object to data use based on our legitimate interests.
  • Withdraw Consent – Where consent is used, you can withdraw it at any time.

To exercise any of these rights, contact us at support@pixelflow.so. You may also lodge a complaint with the Irish Data Protection Commission or your local authority.

4. Data Security

We take data protection seriously. Access to your information is limited to authorized personnel. Our systems are hosted on AWS, using encryption, firewalls, and best-in-class infrastructure.

In the event of a data breach, we will notify affected users and relevant authorities in accordance with GDPR.

If data is transferred outside the EU, we ensure that appropriate safeguards (e.g., SCCs) are in place.

5. Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be communicated via email or posted on our Website. Continued use of PixelFlow after changes indicates acceptance.

If you have any questions about this Privacy Policy, contact us at support@pixelflow.so